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Category: Automated Line Management

CPS QuikLine

Queue Theory: Putting an Old Process to Work on Retail Lines

There’s nothing worse than a customer leaving a line, abandoning their purchase. A 100+ year old mathematical queue theory makes line waits more tolerable.

CPS QuikLine

Line Management: Going Beyond Wait Time

Effective line management offers more than just a shorter wait experience. It provides at least 4 significant benefits to the consumer and business.

Using Design to Maximize Retail Store Experiences & Sales

You’re probably like us — a reader. Blogs, websites, newspapers, magazines, you name it — working to keep on top of technology and trends so CPS’ automated line management software and services meet today’s business objectives and maximize our client’s customer’s experience.   Forget B-School, D-School is Hot! One aspect of technology that doesn’t always get talked about…
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Keeping Customers Happy — Even When There Are Lines

All of us can probably agree: lines tend to make us grumpy!  And, lines are everywhere: retail stores, schools, airports, restaurants, government agencies. There are solutions to better expedite customers through lines Businesses take lines seriously. They have to.  No one wants grumpy customers annoyed about wait times and abandoning their purchase, because of a…
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Line Management and Social Fairness

Lines are a very big topic these days.  There are articles every holiday of record numbers of travelers and long lines anticipated through TSA checkpoints at airports. Meanwhile, someone is waiting every day at the DMV or a sports event.