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Category: Queuing Management

QuikLine Automated Line Management

Race to the Finish: What Kind of Line Really Saves Time?

Research suggested for years that a single line to numerous resisters was preferred. But taking behavior into account, a parallel line could be faster!

CPS QuikLine

Retailers: Get Customer-Centric with Queue Management

How can retailers address the question “How do I better serve my customers?” It’s not easy to keep pace with the changing ways people connect with brands!

CPS QuikLine

Queue Management Technology Improves Waiting in Line

Waiting in line drives most people CRAZY! Automated queuing systems can help make both the actual and perceived waits feel, well, not as bad.

CPS QuikLine

Line Management, Jockeying and Happier Customers

Is there a way to improve the retail customer experience even when there are lines? Serpentine lines eliminate jockeying and promote social fairness.

CPS QuikLine

Queue Theory: Putting an Old Process to Work on Retail Lines

There’s nothing worse than a customer leaving a line, abandoning their purchase. A 100+ year old mathematical queue theory makes line waits more tolerable.

CPS QuikLine

Line Management: Going Beyond Wait Time

Effective line management offers more than just a shorter wait experience. It provides at least 4 significant benefits to the consumer and business.

Keeping Customers Happy — Even When There Are Lines

All of us can probably agree: lines tend to make us grumpy!  And, lines are everywhere: retail stores, schools, airports, restaurants, government agencies. There are solutions to better expedite customers through lines Businesses take lines seriously. They have to.  No one wants grumpy customers annoyed about wait times and abandoning their purchase, because of a…
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Line Management and Social Fairness

Lines are a very big topic these days.  There are articles every holiday of record numbers of travelers and long lines anticipated through TSA checkpoints at airports. Meanwhile, someone is waiting every day at the DMV or a sports event.