Queue Theory: Putting an Old Process to Work on Retail Lines
There’s nothing worse than a customer leaving a line, abandoning their purchase. A 100+ year old mathematical queue theory makes line waits more tolerable.
There’s nothing worse than a customer leaving a line, abandoning their purchase. A 100+ year old mathematical queue theory makes line waits more tolerable.
Effective line management offers more than just a shorter wait experience. It provides at least 4 significant benefits to the consumer and business.
You’re probably like us — a reader. Blogs, websites, newspapers, magazines, you name it — working to keep on top of technology and trends so CPS’ automated line management software and services meet today’s business objectives and maximize our client’s customer’s experience. Forget B-School, D-School is Hot! One aspect of technology that doesn’t always get talked about…
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All of us can probably agree: lines tend to make us grumpy! And, lines are everywhere: retail stores, schools, airports, restaurants, government agencies. There are solutions to better expedite customers through lines Businesses take lines seriously. They have to. No one wants grumpy customers annoyed about wait times and abandoning their purchase, because of a…
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Lines are a very big topic these days. There are articles every holiday of record numbers of travelers and long lines anticipated through TSA checkpoints at airports. Meanwhile, someone is waiting every day at the DMV or a sports event.