Retailers: Get Customer-Centric with Queue Management
How can retailers address the question “How do I better serve my customers?” It’s not easy to keep pace with the changing ways people connect with brands!
How can retailers address the question “How do I better serve my customers?” It’s not easy to keep pace with the changing ways people connect with brands!
Is there a way to improve the retail customer experience even when there are lines? Serpentine lines eliminate jockeying and promote social fairness.
There’s nothing worse than a customer leaving a line, abandoning their purchase. A 100+ year old mathematical queue theory makes line waits more tolerable.
You’re probably like us — a reader. Blogs, websites, newspapers, magazines, you name it — working to keep on top of technology and trends so CPS’ automated line management software and services meet today’s business objectives and maximize our client’s customer’s experience. Forget B-School, D-School is Hot! One aspect of technology that doesn’t always get talked about…
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Lines are a very big topic these days. There are articles every holiday of record numbers of travelers and long lines anticipated through TSA checkpoints at airports. Meanwhile, someone is waiting every day at the DMV or a sports event.