Line Management, Jockeying and Happier Customers
Is there a way to improve the retail customer experience even when there are lines? Serpentine lines eliminate jockeying and promote social fairness.
Is there a way to improve the retail customer experience even when there are lines? Serpentine lines eliminate jockeying and promote social fairness.
There’s nothing worse than a customer leaving a line, abandoning their purchase. A 100+ year old mathematical queue theory makes line waits more tolerable.