Queue Theory: Putting an Old Process to Work on Retail Lines
There’s nothing worse than a customer leaving a line, abandoning their purchase. A 100+ year old mathematical queue theory makes line waits more tolerable.
There’s nothing worse than a customer leaving a line, abandoning their purchase. A 100+ year old mathematical queue theory makes line waits more tolerable.
Effective line management offers more than just a shorter wait experience. It provides at least 4 significant benefits to the consumer and business.
You’re probably like us — a reader. Blogs, websites, newspapers, magazines, you name it — working to keep on top of technology and trends so CPS’ automated line management software and services meet today’s business objectives and maximize our client’s customer’s experience. Forget B-School, D-School is Hot! One aspect of technology that doesn’t always get talked about…
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